Reference

How We Handle Your Privacy at mstbet

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your wallet secure. This policy covers what we gather, how we use it, and how you control your information.

Account data protectionWallet transaction privacyClear data access rightsLocal support channelsRetention and deletion rules
Explore the Lobby Read FAQ
mstbet How We Handle Your Privacy at mstbet
DATA SECURITY

How We Protect Your Information

We apply industry-standard measures to keep your account and wallet data secure. Encryption protects sensitive fields during transmission and storage. Access controls limit who on our team can view personal records. Regular audits check for vulnerabilities. When you request data deletion, we remove your records from active systems and follow retention schedules for archived compliance data.

Encrypted Transactions When you deposit through bKash, Nagad or Rocket, the payment details pass through encrypted channels so wallet credentials stay private. We store only the transaction reference, not your full wallet password or PIN.
Cookie Management We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. You can clear cookies or block third-party trackers in your browser settings without losing core account functions.
Data Access Rights You can request a copy of your personal data at any time. We deliver it in a readable format within a few business days. If you spot an error in your profile or payment records, contact support to correct it.
Retention and Deletion Active account data stays live as long as you use the platform. Closed accounts move to archive for the period required by financial compliance, then we delete the records. Request early deletion through support if local law permits it.
REACH OUR TEAM

Privacy Questions and Data Requests

If you have questions about this privacy policy, want a copy of your data, need to update your details, or wish to delete your account, our support team handles requests directly. We walk you through the verification steps to confirm your identity before releasing or modifying personal information. Responses typically arrive within one business day for straightforward requests.

Live Chat Open the chat widget in your account dashboard and tell the agent you need help with a privacy or data request. The team verifies your mobile number and processes the request once confirmed.
Email Support Send your request to the support email listed in your account settings. Include your registered mobile number and a brief description of what you need so we can route it to the privacy team.
Account Settings Log in and navigate to account settings to update your email, mobile number, or language preference directly. For deletion requests or full data exports, contact support through chat or email.

Privacy Policy FAQ

We collect your mobile number, email, date of birth, and payment wallet details like your bKash or Nagad account reference. This lets us verify your identity, process deposits and withdrawals, and send account notifications.

Yes. Contact support through live chat or email and request a data export. We verify your identity with your registered mobile number, then send a file with your profile, transaction history, and gameplay records within a few business days.

We share limited data with payment processors to complete your bKash, Nagad or Rocket transactions, and with game providers to load your session. We do not sell your data to advertisers or unrelated companies. We disclose information to regulators only when required by law.

Log in, go to account settings, and edit your contact details directly. For security reasons, changing your mobile number may require verification via OTP sent to both the old and new numbers to confirm the update.

When you close your account, we stop collecting new data immediately. Existing records move to archive for the retention period required by financial and gaming compliance, then we delete them. You can request early deletion through support if local law allows it.

We use session cookies to keep you logged in and preference cookies to remember your language and layout. You can block third-party cookies in your browser settings without losing core account functions, but blocking all cookies may log you out.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalAccountmstbet LoginInfoTeen Patti Royale

Related pages

mstbet Bangladesh mstbet Casino Mstbet Banking bKash MobilePay mstbet App